Terms and Conditions
The following terms and conditions apply to all website design & development, online marketingor animation services provided by Woolance.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
By visiting our website or using our products or services, you agree to the terms of this Privacy Statement.
Charges for services to be provided by Woolance are defined in the project quotation that the Client receives via e-mail. For services or products that are purchased via the website, the description will be available on the website. Quotations are valid for a period of 30 days. Woolance reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Unless agreed otherwise with the Client, all website design services require an advance payment of 50% of the project quotation total before the work is started. A second charge of 50% is required after the designs are approved.
Payment for services is due by cheque, etransfer or credit card payment. Cheques should be made payable to Woolance and sent to the address mentioned on the invoice.
For products/services that can be subscribed to/purchased on the website, payments are accepted only through credit card or PayPal. All payments have to be made in advance. The services will be delivered as per the timeframes mentioned in the description of such services or products.
3. Client Review
Woolancewill provide the Client with an opportunity to review the appearance and content of the website during the design phase. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Woolanceotherwise within seven (7) days of the date the materials are made available to the Client.
In the case of animation videos, client can request for reviews based on the service package purchased by the client. Please read service or product description carefully before making any purchase.
4. Turnaround Time and Content Control
Woolancewill install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon Woolancereceiving final payment, unless a delay is specifically requested by the Client and agreed by Woolance.
In return, the Client agrees to delegate a single individual as a primary contact to aid Woolancewith progressing the commission in a satisfactory and expedient manner.
During the project, Woolancewill require the Client to provide website content; text, images, movies and sound files.
5. Failure to provide required website content
Woolance is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
Using our content management system you are able to keep your content up to date yourself. This is applicable only for dynamic websites.
Invoices are sent via email. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or $30 per month of the total amount due.
7. Additional Expenses
Client agrees to reimburse Woolance for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.Woolance will ask for Client’s consent before making any purchase for the Client’s project.
8. Web Browsers
Woolance makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Microsoft Edge, Google Chrome, etc.). Client agrees that Woolance cannot guarantee correct functionality with all browser software across different operating systems.
Woolance cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Woolance reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Woolance’sweb space, Woolance will, at its discretion, remove all such material from its web space. Woolance is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of $100 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Woolance’s reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Woolance in enforcing these Terms and Conditions.
Termination of services by the Client must be requested in aemail notice and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
All Woolance services may be used for lawful purposes only. You agree to indemnify and hold Woolance harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Woolance the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Woolance permission and rights for use of the same and agrees to indemnify and hold harmless Woolance from any and all claims resulting from the Client’s inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Woolance that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
13. Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files via e-mail or FTP) and that all photographs and other graphics will be provided electronically in .gif, .jpeg, .png or .tiff format.
14. Design Credit
A link to Woolance.com will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than $5000, a fixed fee of $500 will be applied. The Client also agrees that the website developed for the Client may be presented in Woolance’s portfolio.
15. Access Requirements
If the Client’s website is to be installed on a third-party server, Woolance must be granted temporary full access to the Client’s hosting server or space. Depending on the specific nature of the project, other resources might also need to be configured on the server.
16. Post-Placement Alterations
Woolance cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
17. Domain Names
Woolance may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Woolance. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
19. Governing Law
This Agreement shall be governed by English Law.
Woolance hereby excludes itself, its employees and or agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Woolance to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.